Racks of servers and networking equipment.

Information & Digital Services

Efficient, Secure, and Collaborative Business led Information Technology

Network cables.

Application Services

Application Services delivers information systems development, integration, maintenance and assistance to any commercial off-the-shelf system including customized applications using diverse tools and platforms.

  • Oracle Federal Financials
  • Federal Payroll Tools
  • Time and Attendance/Labor Distribution
  • Procurement Information Management,
    Procurement Request Information System (PRISM)
  • Custom Application Development, Maintenance
    and Support
  • On-going hardware and software architecture standardization with emerging technologies
  • Knowledge and discipline in the System Development Lifecycle process (SDLC)
  • Expertise in handling Sensitive Personally Identifiable Information (SPII) and Personally Identifiable Information (PII)
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Customer Support Services

The ESC provides Service Desk Support 24/7/365 and is a Level 1 Service Desk Support facility. Customer Support Agents are the first point of contact for over 80,000 computer users. ESC's Customer Support Center follows the IT Infrastructure Library (ITIL) best practice guidance for Information & Digital Services management. All customer support agents are certified by the Help Desk Institute in which membership is regulated by an international panel of experts in the field of technology.

Woman's fingers dialing a telephone.
Smiling man holding a laptop and standing next to servers.

Managed Digital Services

The ESC manages an environmentally controlled in-house U.S. DOT security-certified Tier 3 hosting facility, known as the Systems Management Facility(SMF). The SMF is one of four authorized FAA Enterprise Data Centers. The SMF holds certification with the International Standard for Organization (ISO) 20001 as a certified facility. The SMF has a diverse and dedicated staff of Information Technology professionals who are proficient in systems architecture and integration, infrastructure management and operation, and disaster recovery. The SMF secure IT infrastructure consists of nearly 700 physical and virtual servers, over 75 Oracle databases, more than 15 Microsoft SQL Server databases, and offers in excess of 1,520 terabytes of physical data storage. The facility has redundant operations in cooling, emergency power, and uninterrupted power supply and is rated as a Tier 3 data center.

The Managed Digital Service Center provides services such as: systems administration, database administration, patch management, storage administration, incident management, backup/restoration and disaster recovery. The SMF uses server virtualization technologies, strict standards, and economies of scale to enable rapid delivery of cost-effective, fully managed operating platforms with expanded inheritable security controls. The ESC managed Enterprise Data Center is a federally owned space, offering agencies enterprise class infrastructure built from the ground up with market leading technologies. The SMF continues to innovate and utilize "green" industry best practices as much as possible to improve energy efficiency and reduce greenhouse gas emissions, and achieve cost savings for the customers.

The Data Center provides services such as:

  • Network/Telecommunication Services
  • Systems Administration
  • Database Administration
  • Patch Management
  • Storage Administration
  • Incident Management
  • Backup/Restoration and Disaster Recovery

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Cybersecurity Services

The Enterprise Services Center’s (ESC) Cybersecurity Services Center is a Department of Homeland Security (DHS) Cybersecurity & Infrastructure Security Agency (CISA) vetted Federal Shared Services Provider (FSSP) under the Cyber Quality Services Management Organization (QSMO) program. Prior to the Cyber QSMO program taking flight, ESC operated as an Office of Management and Budget (OMB) designated Shared Services Center for Risk Management Framework (RMF) services under the Information Systems Security Line of Business (ISSLoB) program. ESC was in the first federal organization to receive this designation in 2009.

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Additionally, ESC’s Cybersecurity Services organization is an accredited Third Party Assessment Organization (3PAO) under the General Services Administration’s (GSA) Federal Risk and Authorization Management Program (FedRAMP). ESC earned the distinction of being the first federal organization to receive the 3PAO accreditation in 2012. ESC’s Cybersecurity Services Center provides a variety of Independent Cybersecurity Assessment, Cybersecurity Vulnerability Scanning/Penetration Testing and Cybersecurity Compliance Support services in the federal space.

Silhoutte of hands against a computer screen implying the stealing of a password.
Video editing equipment.

Media Solutions

Media Solutions offers a variety of media services to federal customers: printing and binding, graphic design, corporate branding, video production, 3D animation/motion graphics, eLearning development and conversion, document digitization (scanning), document destruction (shredding), Section 508 compliance and digital photography.

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Man operating a video camera. Stacks of publications.

Young business people typing on computers.

Office Automation Support

ESC's Office of Automation Support offers Level 2 desktop maintenance for personal computers, laptops, and media tablets. E-mail support is provided to the entire FAA (over 30,000 users nationwide). Automation Support services over 5,600 workstations, resolves 50% of the Level 2 calls remotely, hosts an in-house computer and printer repair shop, provides hardware and software installation, maintenance and troubleshooting, and utilizes aggressive patch management programs to ensure security of the IT infrastructure.


Three people looking over data on a three-ring binder.

Project Management Office

The Project Management Office offers credentialed practitioners who help train, mentor, evaluate and administer project tracking on-time and on-budget. This strategic competency allows projects to be completed more effectively, efficiently, and competitively.

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National Wireless Program

The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.

  • Contract & funding management
  • Invoice & dispute management
  • Procurement & provisioning of smartphones & media tablets (iOS, Android, BlackBerry, Windows), cellphones, MiFi devices, data cards, M2M & satellite
  • Device setup & bar coding
  • Pre-packaging & distribution/shipping
  • Inventory management
  • Usage & optimization management
  • End of life re-cycling/disposal
  • Service desk for End-User support
  • Executive 'White Glove' services

ESC Customers


Contact NWP

Customer Support Phone Number
(405) 954-5408

Customer Support Email Address
9-NATL-Wireless-Program@faa.gov

Address

Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
MPB Room 263
6500 S. MacArthur Blvd.
Oklahoma City, OK 73169


D O T Triskelion

U.S. Department of Transportation

Federal Aviation Administration

800 Independence Avenue, SW

Washington, DC 20591

(866) TELL-FAA | (866) 835-5322